Driving a new car is exhilarating, even if the initial excitement is short-lived. But the process of buying one is rarely so: Pushy dealers. Endless negotiations. Upsells.
It’s even worse when you buy a used car. Many dealers shunt you off to a second-rate sales experience when you opt to buy used.
For many reasons (worthy of another post) I prefer to buy late model used cars whenever I can. After my family’s second car finally called it quits over the winter holidays, I begrudgingly set out to find a replacement.
Off to the used car lot
My first stop was CarMax. CarMax has a lot of good things going for it. If you’re trying to narrow down a short list from a lot of different cars, you can check many of them off your list in an hour or two at CarMax. They carry just about every make and model. It’s very efficient.
This was my first time test driving at CarMax and I came away wondering how the company stays in business. I sold a car to CarMax a while ago and the process was very easy. But just about every car I test drove at CarMax had a problem with it.
The plug-in hybrid had no battery life left. Worse, it had a serious transmission problem.
Another car had a flat tire and was running on run-flats.
Another had a seriously jacked suspension.
It was almost comical. When I got into each car I played a guessing game about what would be wrong with it.
To the big brand dealers
My next stop was to the luxury brand dealer used car lots. It was a step up from CarMax because the cars actually worked. But I was flummoxed by a couple of things.
1. I had a few specific requirements for the car, including a backup camera. I found that most dealers are inconsistent in how they label the features their used cars have.
2. Pushy salespeople.
The BMW dealer was particularly frustrating. Its website had a horrible user interface. Figuring out which options the cars had was almost impossible. Some car listings had all of the features listed while others had just basic info.
I assumed that the salespeople would have better data on which cars had which features. So when I sat down with a salesperson and told him I wanted to drive a car with a backup camera,
I was shocked at what happened next. He literally opened the website, went to each car listing individually, and clicked through all of the pictures looking for which ones had photos of a backup camera!
Nirvana at Carvana
Frustrated with my real-world experiences, I decided to check out online car sellers.
The idea of buying a used car sight-unseen might be scary to you. I’ve done it before, though.
Online-only used car sellers tend to have generous return provisions to make you feel comfortable. For example, Carvana has a 7-day, no questions asked guarantee.
Carvana seems to be the heavyweight in online used cars. It’s a publicly traded company with a $3 billion market cap. Compared to a couple of other online used car sites, Carvana has higher standards for the cars it will sell. It doesn’t sell any cars that have accidents reported on their CarFax report. It also seems to stay away from cars that were used for a special purpose, such as fleet and rental. [Update: it seems that Carvana has been adding more fleet/rental cars.]
And compared to all of the dealer sites I visited as well as used car aggregator sites like AutoTrader, the user interface and search features were much, much better on Carvana.
You can search by dozens of different features so that you can find exactly the car you want:
I found a 2015 BMW 3 Series that met my requirements.
Ordering at Carvana
All of Carvana’s cars have fixed prices, so there’s no haggling. You reserve your car online through a checkout process, much like buying anything else online. There’s a bit more information they need, of course. We’re talking about a big purchase with state regulations.
I was paying cash for the vehicle. Carvana needed to verify the funds and offered an online way to connect to my bank account. I was a bit uneasy about giving my bank account info to a third-party tool, so Carvana did a simple phone verification instead. They called me and then three-wayed with the bank to confirm the funds.
I spent a total of about 10 minutes online and 10 minutes on the phone to complete the process.
There was one drawback to buying a used car at Carvana rather than a local used car dealer. Carvana required me to add the car to my insurance before receiving the car. When I buy a car from a dealer in Texas they need to see that I have insurance but I don’t need to add the new car. Since my insurance company covers new cars for 30 days without adding them to the plan, buying a car at Carvana essentially required me to pay for an extra month of car insurance.
Delivery day!
Carvana has a cool gimmick for getting your car. They have “car vending machines” in select cities including my hometown of Austin. Your car is delivered via an elevator and conveyer belt from a five-story machine.
They will also deliver the car to you via flatbed truck for free. I watched a video of the vending machine online. It was really cool, but seeing the video was good enough for me. I didn’t want to spend an hour roundtrip going to the vending machine. You can check out the vending machine here:
My delivery person called an hour before my scheduled delivery to verify I would be available. She then showed up right on time and unloaded the car (see photo above).
She let me take the car for a quick spin to make sure there wasn’t something obviously wrong with it. Next up was about 5 minutes of signing paperwork.
That was it. Then I had seven days to drive the car and get it inspected. Any problems? Just return it.
Trying the return policy
This review is going to be a bit different from others you read because I ended up returning the car and testing the return policy.
Let me start by saying this was not Carvana’s fault. The car was fine. I just made a mistake. I’m meticulous, so I’m a bit ashamed to admit my mistake…
The car came with “keyless entry and ignition”. I assumed that this meant there was a button on the door that I could press to unlock the car. My retired Infiniti from 2007 had this feature. So surely a 2015 BMW would.
But everything on a BMW is an option.
“Oh, you want the car to drive? That’s an upgrade.”
It turns out that opening the door without taking the keys out of your pocket requires an additional package called Comfort Access. This package is part of another package, so it wasn’t listed on Carvana’s listings.
When I realized my mistake a couple of hours after getting the car I felt a pit in my stomach. What an idiot. This was one of the few must-have features I wanted and the car I selected didn’t have it. It was a true face-palm moment.
So it was time for me to test Carvana’s return policy. I called them up and told them I wanted to return the car.
No problem, sir. And no questions asked.
Maybe they would have asked if I didn’t tell them why I was returning it. But they didn’t give me any grief. They offered to pick the car up within 48 hours.
At this point, I was so enamored of the company and how it operates that I offered to return the car to their vending machine. I wanted to see what it was all about. I returned the car the next day. The entire process at the vending machine took about 3 minutes. I signed a piece of paper and they initiated an ACH transfer back into my bank. They even paid for an Uber for my ride home.
If you’re in the market for a used car, I recommend checking out Carvana.
uhf iogy says
August 15, 2018 at 2:54 pmYeah, spend $25k without seeing the product first.
Sure, great idea
Herb says
October 15, 2018 at 8:49 pmThat’s why you have 7 days. And it is better than lying salesmen. It’s actually better. You have time to inspect it or have someone else inspect it. That won’t lye to you.
RM says
April 3, 2019 at 11:46 amMost reputable dealers will let you and encourage you to bring potential purchases to your mechanic. I know many automobile sales professionals that are not “liars”. It is offensive to label an entire profession as such! All cars originate from the same sources, auctions, off-lease, public, etc. Time will tell if companies like Carvana will survive! Do your research and you will discover that Carvana was started by one of those car salesmen you describe.
SKS says
August 8, 2019 at 8:45 pmDealerships don’t let you bring it back within 7 days. Once you sign it’s yours. And I personally want to vomit at the thought of even buying such a large purchase knowing the salesman is going to attempt to sell me extended warranties and clear coats and a host of other things. I’ve rarely met one who didn’t annoy me. Carvana is so much easier. I’m all for it!
Dwayne Pipe says
November 12, 2019 at 8:07 pmIt is offensive. And totally true! Most used car salesman, like most realtors, are hype-artists.
As for Carvana’s 7 day return…there’s just one problem…THEY ARE HOLDING $50K of my money before I even test drive the car!!! Ain’t never gonna happen…
Average Joe says
March 28, 2022 at 11:04 pmCarvana has a bad habit of lying about what their car or SUV originally cost by manufacturing fake Factory window stickers. Not all the time, but often enough that it is a problem. So that $60,000 BMW X5 actually only “listed” for $55,500 new. Sometimes they even say they have options they do not have. Ooooppps… Any don’t rely on “their” 150 point inspection. It has 4 bald tires, so it passed 4 points of their inspection. Your lucky if they noticed it was only running on 5 of the engines 6 cylinders… Without an independant inspection by a respected and knowledgeable mechanic, your just asking to be robbed. Used cars dealers (stealerships) are always trying to make their overpriced cars seem less of a ream job. Just give people the truth and the price and let us decide with the facts. Yeah, it’s a sellers market, but that’s still no excuse to lie to people. Crooks always take advantage of ignorant and desprate people. Try not to be one of them…
Lisa says
November 21, 2018 at 9:09 amI’m not a mechanic. By any stretch. There’s very little I can tell about the actual value of a vehicle by taking it for a test drive, other than whether it’s actually the make and model claimed. If you buy from other used car dealers, once you sign, it’s yours, no returns, ever. With Carvana, you can have your own mechanic inspect the vehicle and then return it, no questions asked.
Tom Boswell says
June 24, 2020 at 1:12 pmI’m not a fan of car salesmen , and yes it is not fair to think or say all sales persons are the same. I have actually followed a salesperson , that I found to be reputable , from dealership to dealership just like you would a good mechanic. As for using the 7 day return policy to have a mechanic check out your purchase at Carvana….I have never had a problem getting a dealership to let me keep a vehicle to test drive overnight or even over a weekend …giving me time to take it to my mechanic to check it out. This usually cost me around a $100 since I have them hook it up to the super computer too. OK , I don’t know if it is really a super computer but it is very smart at engine diagnostics and checking all the different codes.
Carvana may have changed , gotten better but last year when I checked it online reviews for them I found a lot of negativity. Problems getting full refunds , delivery times promised over and over but never happened, cars delivered with out all the options listed as having, body damage not mentioned. Also problems with trade ins sold before the 7 day return period was up. Customers wanting to return vehicle only to be told they couldn’t get their trade in back because it had been sold ! Google it for yourself before buying from them .
Kristie Martin says
August 22, 2021 at 9:38 pmCarvana never did the 150 point inspection on any of the 4 cars I switched into and since they took my trade in and sold it I was screwed out of a car and not I’m stuck with a car I don’t want I was overcharged for it and I tell everybody don’t buy from Carvana!!!
Genia Sanchez says
April 12, 2019 at 10:09 pmJust bought a car from Carvana yesterday and I love it. I hate going to the dealership and dealing with obnoxious sales people and they dont let you drive the car for 7 days and return it. Once you sign the papers, you’re stuck. This has been the best car buying experience I have ever had. So yeah, it is a great idea. Whoever came up with this is a GENIUS.
mark says
June 27, 2019 at 8:11 amYou sound like a car salesman
thomas chen says
November 20, 2018 at 7:29 pmanother part that is great about carvana is that they do not charge any hidden fees.
many used car dealers charge you processing fee (can be 300-800), some charge transfer fee (for example, if you like a carmax car in different state, you have to pay for the car to be shipped to you).
Kristie Martin says
August 22, 2021 at 9:39 pmNo they just don’t give you a car that’s inspected and it has a TON OF ISSUES
Lisa says
November 21, 2018 at 9:08 amWe just purchased from Carvana. Similar situation with one difference– the one “must have” feature that we wanted was clearly listed in the features and we even called to make sure that this vehicle did, indeed, have this feature. A DVD player. I have 5 kids. I wanted a DVD player, period. We waited a really long time for our car to arrive. It arrived last night. There’s no DVD player.
My concern is whether they will refund the $400 transport fee. I do not want this vehicle without the DVD player. I found other vehicles, with lower miles and a lower price, without a DVD player. So, if I was willing to give up that feature, I could pay less.
I hope they do the right thing.
Other than that, I am very pleased with the process, especially that I have 7 days to have the car inspected by my own mechanic.
Scott says
September 27, 2020 at 10:59 pmDid they refund the transportation fee?
Angelica Gonzalez says
February 15, 2019 at 12:31 pmI purchased from Carvana, and can say I’m very pleased with them. I got my first car and then decided it wasn’t for me. The exchange process was so easy and smooth. Literally no questions asked. I give them 5 Stars.
Jess says
July 30, 2019 at 12:48 amWhen you say exchange, do you mean that you switched and got another car through them? I am asking because I just bought a car from Carvana this weekend and it is supposed to be delivered to me this coming weekend, however the same like others I noticed some features it doesn’t have but they another car same model with the features i want and I want to switch before the car is even delivered. Do you think they will allow this?
Andrew says
July 30, 2019 at 9:54 amI can’t see why they wouldn’t allow you to do that. After all, you can just return the one you get and buy one of the other ones.
William Patrick says
February 21, 2019 at 8:19 pmI pick mine up March 2nd
Christopher Natale says
February 24, 2019 at 3:12 amI’ve tried 3 different cars through Carvana.
The first a 2011 mustang. It was a great car except for the evident water damage discovered under the seats (major rust).
They would not budge on price, so it was returned.
The second a 2013 Dodge Dart. It was a decent car for the 10 min I got to drive it before being t-boned as I was returning the vehicle from the test drive.
I was forced to keep the vehicle and I had to go through a few months with the assailants insurance.
I would have liked more time with it to properly diagnose the engine but overall I would say it was the best deal catching it with the $1000 cash back at the end of the year sale.
The 3rd is a 2014 Chevy Cruze with all the perks and very low miles and by far the most disappointing one of the bunch.
Key Fob isn’t working, numerous cosmetic issues not shown in the photos, and a strange ticking noise coming from the engine which also has some discrepancies.
Granted it has only been one day, and yet, have already decided I will more than likely return it although I will go over it for the next few days and possibly waste money I needed to take it to a mechanic to make sure it is even worth purchasing.
Not something that should be being done if they guarantee its been properly inspected.
My guess is this.
They sell cars at a premium price, with the idea that if something goes wrong in the first few months, they will have the money to cover it.
If not, its your loss, and their gain.
Welcome to Paradise!!!
Tom rainey says
March 1, 2019 at 5:39 pmCarvana……hogwash. This is obviosly a promo “review” by a Carvana marketing expert. I too went through the Carvana meat grinder. So I ordered a car, everything is great so far. I get an email “the back of your driver’s license isnt clear try again and we need proof of residency. So I took several pictures of the back of my license. Phone rings why did you send the back we need the front. But the email said back, no it didn’t, yes it did, no it didn’t, yes it did I’m looking at it now. Oh yeah your right but we need the front. Then a $399 destination fee is added. Why I ask, the site says its about 1 1/2 hours drive away? It’s $399 for delivery. I say I’ll come get it. It’s still $399 plck up or delivery. What happened to free delivery in 4 days? Well now its $399 and arrive in 10 days. On day 9 they call and say it will be 4 more days for delivery. Later that night they called and said it will be 4 days plus a week before its delivered.
I did two things. First I changed the Carvana delivery date to April 1st. If they show up I will yell APRIL FOOLS ! I have sent 4 emails and tried calling 3 times with no luck. 2nd I went to the local dealer, bought the same car, same trim, a year newer and less miles for $300 more than Carvana…….it took me 2 hours and 45 minutes.
Carvana sucks.
TW says
October 24, 2019 at 7:06 pmJust to be clear….I am not a Car Salesman or a Carvana marketing guru, I’m a 68 year old, retiree who just purchased a 2015 Nissan Rogue AWD at a great price thru Carvana and I will attest that is has been a wonderful experience from start to finish and the car was everything they advertised. In my sale, shipping fees were clearly noted on every car I looked at. I happened to choose one with “Free Shipping” but shipping fees were clearly marked for each car I viewed. Sorry if your experience was not what you hoped for but I just wanted to relate my experience for consideration.
Robert says
June 2, 2021 at 5:07 amThis reminds me of a flight I took on Spirit Airlines. A couple was bitch#$g because they didn’t want to pay extra for their oversized bags to be checked. It clearly states what is covered and is not covered for the cost of your ticket. They to, did not read the conditions of purchase. Expected to get treated like Kings and Queens while paying Servant prices.
Carvana states up front and verifies as best they can that you understand. Don’t understand or agree? Then move on… Yes, I just bought a car from them. If it doesn’t fit my wants, it will go back. I visited 4 dealerships locally, I have more knowledge not their inventory than they do.
Robert says
June 2, 2021 at 5:08 amSorry, About, I had Robknowledge about their inventory than they do.
Kelz says
March 15, 2019 at 2:19 pmI purchased from Carvana and had the best experience, nothing in life is 100%!! There is always the good, bad and the ugly. I’ve bought and traded many vehicles over the years, Carvana was by far the best experience and I will never purchase another vehicle any other way🤗🤗
Thomas Jackson Rainey says
March 15, 2019 at 2:30 pmWell whoopdee do for you. I got the run-around, delays, requests for info they already had, and ultimately canceled the deal. They aren’t ready for prime time yet.
Gilly says
March 26, 2019 at 9:45 amWell aren’t you just full of puppies and rainbows? Geeze God forbid someone have a good experience without you peeing in their cheerios.
I also had a great experience.
jori says
January 27, 2020 at 8:46 pmSad world when cheerios aren’t even vegan
mark says
June 27, 2019 at 8:23 amDoes the world revolve around you?
Nick says
March 17, 2019 at 11:27 am“ Since my insurance company covers new cars for 30 days without adding them to the plan, buying a car at Carvana essentially required me to pay for an extra month of car insurance.”
This isn’t true, because when you add the vehicle to your insurance they will ask what the purchase date was. They’ll then backdate the coverage (and bill you) from that date forward. The only way you end up with “free insurance” is if you lied about the purchase date, which is kinda sketchy. Just thought I’d clarify because I used to have this misunderstanding too, even though I work for a large insurance company.
Dennis says
April 11, 2019 at 12:06 pmI too have searched Carvana for vehicles and was put off by the large number of rental and fleet vehicles. I do not understand the misinformation in this article that Carvana seems to stay away from these vehicles as that is basically all that I could find on the site. Other than that and the delivery charge (that does exist), I was Intrigued by the whole process.
Andrew says
April 11, 2019 at 12:32 pmCan you provide an example of fleet/rental cars on Carvana? Perhaps that has changed.
Dennis says
April 11, 2019 at 1:11 pmSure. I quickly researched 3 cars for sale on Carvana presently. 2018 Chev Cruze stock # 2000278560; 2018 Ford Focus stock # 2000284439, & 2017 Toyota Prius stock # 2000285617. I purposely chose three different manufacturers.
Andrew says
April 11, 2019 at 1:36 pmThanks for that. I’ll update the story.
Dennis says
April 11, 2019 at 2:12 pmYou don’t know how badly I wanted to be wrong about this. I searched Carvana for months looking for my next vehicle,. I did not want a vehicle from a rental agency or one from the “rust belt”. I gave up a year on Carvana a year ago. Granted, I was not looking in the BMW class, perhaps that is what makes the difference. I am still intrigued by the Carvana process as I despise going to a dealership, so I did thoroughly enjoy the recount of your experience. Thank you for sharing.
Nicole says
April 20, 2019 at 8:01 amI became physically ill thinking about walking onto a car lot. I ran across Carvana, picked out my car on Saturday and picked it up on Tuesday without a hitch. I will never in life walk onto another car lot. Awesome experience, without the anxiety.
CV says
April 30, 2019 at 3:35 pmI jus got a Nissan Frontier 2018 w/ 11k miles 3 days ago, for around 24k. There’s a big ol’ patch on the hump over the tire like something was scratched and patched up, but it wasn’t part of the disclosure on the website. You can’t see it in the pictures at all.
There’s additional damage on the lip of the truck bed that you can clearly see does NOT exist on the Carvana pictures, but it’s giant, and black, and totally visible on the car.
I don’t know how the pictures don’t show it — likely the pictures are doctored before posting to the website. This should be illegal, and I hope Carvana changes their process or gets sued if they’re really doing this.
The car is making a constant “kssssssss” sound when moving, it’s specially loud when turning and stopping. Sounds like the brakes are bad, but what do I know — anyway, for 11k miles that sound shouldn’t be there.
I’m a little worried about keeping it — I have an inspection with Nissan tomorrow and I’m going to ask them honest if I should return it… and if all the parts inside are still OEM. I kind of wonder if maybe they replace parts out of cars to make cash on the side, seeing that the car obviously has something going on and “apparently” it still passed Carvana’s inspection.
At 11k miles, I shouldn’t have to spend a DIME on this car… but I just don’t see how the dealer is going to fix the “ksss” sound without charging me something. And I don’t really want to go through the trouble of getting the warranty repair on something that shouldn’t have been a problem to begin with.
I really love the Nissan, and it was an ok price, but I think the lack of real disclosure and the fact that a car with 11k miles obviously has some issue with the wheel / transmission / brakes just sucks. I might as well return it and get something from a local dealer.
It’s a shame because I’ve really, really loved the process so far. I get anxiety talking to salesmen — maybe they’re not “all liars” like the people argued in another post, but the fact is they make more money the more money they get out of me.
I just want a truck, and I don’t want to deal with someone all-charm no-talent shmuck trying to skim cash off the top of an already expensive transaction. Boo.
Melissa Belton says
May 15, 2019 at 11:43 amI also have purchased from Carvana and absolutely loved it! I will never ever go back to a traditional car dealer. So friendly not pushy fastest experience I’ve ever had.
Brenda Largent says
June 23, 2019 at 3:00 amI am currently working with Carvana and so far I love them
Dennis says
August 11, 2019 at 2:26 amThis is an update to my previous post about rental cars and delivery fees. I went back onto the website in June and started looking around again. I weeded out rentals and rust belt cars by checking the CarFax even before taking the 360 tour. I had 42 cars in my favorites at one time because I had no idea
what I wanted. While looking I got an offer from Carvana for my trade-in and found a $500 referral coupon to use at the time of purchase from a Carvana customer.
I found that the cars are sold quickly, so if you find one that you really want you cannot sit on the fence. I narrowed my selections down to 3 or 4 and decided to purchase an SUV private lease vehicle from Florida with free delivery. It took me about 15 minutes to complete the paperwork including trade in and in house financing (3.8% with an 840 credit score).
The process was seamless for me. I was driving the car three days later. It was nearly perfect with 25K mileage. I used the seven day return window to have my mechanics give the vehicle a complete examination. They could find nothing wrong with it except two small scratches on the lower part of the passenger door. In short Carvana completely flipped my opinion of them, as I had prepared myself for the worst. I am glad that I gave them a second look.
John says
October 13, 2019 at 6:19 pmI asked them if their car will arrive with the required state inspection sticker (necessary for registration). I was told, if they ‘had time’ they would do it, otherwise it would be my responsibility. HAD TIME???? It is part of the process in selling and getting an out-of-state car registered in Texas………not MY job. Amazing……….
James Hooks says
December 7, 2019 at 8:01 amHaving purchased ten cars in my lifetime, most being Mercedes-Benz vehicles, I was pleasantly surprised by how easy, fun, and efficient my car buying experience was through Carvana. From now on, the dealer will be used for only two things: test driving cars, and getting service on my vehicles. I’ll never buy direct from a dealer again.
Eric says
January 11, 2020 at 5:42 pmCurious, was the car you purchased on Carvana also a Mercedes? If so, do mind sharing the model and price you paid? Reason I ask is that I am considering purchasing a Porsche 718 and Carvana is intriguing. But I am very concerned about getting a bad deal vs buying a CPO model from a porsche dealer. Either way it would be in the 50-55k range, which feels risky for an online purchase. Thanks.
Bill says
December 22, 2019 at 8:06 pmWhat happens when you return it as far as registration fees and sales tax!, generally not refundable and cannot get plates w/ registration first.
Andrew says
December 22, 2019 at 8:35 pmYou get it all back. They don’t mail the registration papers until the return period is over.
Jack Tors says
October 1, 2020 at 2:33 pmI have been looking for a late model used car for the past few months and find examples at carvana frequently. Unfortunately the vehicles at carvana are all overpriced as compared to most other dealers. Since there is no haggling and no test drive (before the purchase) I am back to private sales and traditional dealers.
I have purchased a vehicle at carmax in the past and had a pleasant experience, but you do pay more for that experience. Carvana seems to be the same way but they take away your ability to inspect the car before the purchase. Yes I realize there is a return option, but it’s a hassle when a simple walkaround and drive would answer your questions.
I think the person who said that carvana overprices their cars in order to cover the returns and repairs is dead on. Carvana seems to make a higher profit off of their used cars than traditional dealers and they have far fewer employees to pay than a traditional dealer or carmax.
It is actually a shame because the idea of carvana appeals to me. If they could take advantage of their lower overhead vs. a traditional dealer to offer better pricing, that would be outstanding. Unfortunately they do the opposite: they charge a higher price to subsidize the vending machines, the returns, and of course their healthy profit margin.
Dave G says
October 27, 2020 at 11:28 amI want to confirm that the return policy still applies when you use your own financing and not finance through Carvana? Thanks.
George says
January 9, 2021 at 10:23 pmIs Carvana actually leasing or financing ? Any mileage fees , repair fees after you take the car ? Do you own it at the end of the term after all payment are complete ? Seems leasing with low payments and requirements. Anybody ?
anthony says
March 4, 2021 at 4:22 amWhy do they charge a delivery fee of $490 and if you want to pick it up they still charge a $490 pick up fee and does anyone know how the exchange for another car works like do you have to return the first one before you can order the next or is there a way to get the process started before knowing your gonna return and would like your next one there when returning the first one? must say just bought BMW 335i today and buying experience was fast easy and pleasant i just hope return goes as good being there are a few things about the BMW i do not like and will be returning.
Andrew says
March 4, 2021 at 1:02 pmThat’s probably the charge to deliver it to your region’s store. They charge a fee depending on where the car currently is.
Stan says
March 20, 2021 at 9:04 amI’m also one those people that very much hates the car lot visits. Always feel I’m being taken to the cleaners by car salesman. I know their not all bad , but I’ve never enjoyed the process. That being said, I have just taken possession of my first vehicle from Carvanna. Best and easiest car buying experience I’ve ever had. Zero issues, zero problems. Everything exactly as they said it was. Delivery on time to the minute. I don’t see any way it could have been any better.
So I took delivery 24 hours ago and already I’m thinking this is not the car for me for various reasons. Nothing at all wrong with the vehicle, just after driving for 150 miles I don’t like it as well as I thought I would , which is the purpose of the 7 day test own. So I most likely will be testing Carvannas 7 day return policy. I’ll let you know how this plays out.